Shipping policy

  1. Order Processing Time, All orders are processed within 1-3 business days (Monday through Friday, excluding major holidays) after receiving your order a confirmation email will be send. Cutoff Time: Orders placed after [2:00 PM] will be processed the next business day. You will receive another notification when your order has shipped with your tracking information.
  2. We ship to addresses within the United Kingdom.
    Standard Shipping: Costs [£3.50] and takes [3 to 5] business days
  3. Local Pickup and Delivery
    Local Pickup: Free local pickup is available at [West Yorkshire, Leeds, 32 George Street, LS27HY, stall 457] during our normal business hours: [Mon-Sat, 9AM-4PM]. Select "Local Pickup" at checkout.
  4. Once your order ships, we will send you a shipping confirmation email containing your carrier name and tracking number. You can use this tracking number to monitor your package's progress. Please allow up to [24–48] hours for tracking updates to appear.
  5. Lost, Damaged, or Delayed Packages
    Damaged Items: If your order arrives damaged in transit, please save all packaging materials and damaged goods, then contact us immediately at  with photos of the damage so we can file a claim and send a replacement.
    Lost or Delayed Items: If your tracking hasn't updated in over [2] days or your package hasn't arrived within the expected delivery window, contact us at [orders@squishywonders.co.uk] and we will investigate with the carrier.
  6. If you have any questions about your shipment, reach out to our support team at [Support@squishywonders.co.uk]